Cancellation and Refunds Policy

Last updated: 24 July 2026

This policy applies to all purchases made through the Prana application, operated by M/s Forestily, a sole proprietorship established in Punjab, India, via Razorpay.

1. No Refunds

As all products offered through the Service are digital goods delivered instantly upon purchase, we do not offer refunds for any one-time purchase or subscription payment, except where required by applicable law. All sales are final.

2. Subscription Cancellation

If you have purchased a recurring subscription, you may cancel auto-renewal at any time from within your account settings or by contacting us. Cancellation will stop future billing cycles, but:

• No refund will be issued for the current billing period already paid for; and
• You will continue to have access to the subscribed features until the end of the current paid billing period.

3. One-Time Purchases

One-time purchases grant access to specific digital content or features and are non-refundable once the purchase is completed and access is granted.

4. Failed or Duplicate Transactions

If you are charged more than once for the same purchase due to a technical error, or if a payment was deducted but access was not granted, please contact us with your Razorpay payment reference. Such cases will be reviewed and, where a genuine duplicate or failed-delivery error is confirmed, the excess amount will be reversed to your original payment method within 5–7 business days.

5. Exceptions

Nothing in this policy limits any right you may have under applicable consumer protection law in India that cannot be waived by agreement.

6. Contact

For any billing questions, cancellations, or disputed transactions, please reach us via our Contact Us page.